11/16/24 - Review - We Love Rick

6/26/24 - Review - Rick is friendly and very knowledgeable.

6/26/24 - Review - Good job, Highly Recommended..

Thank you,

5/18/2024 - Review - Rick was awesome!! Great Technician!

5/14/24 - Review - We are so lucky to have  Rick as our truck mechanic. Thank you Rick.

5/1/2024 - Review - Great Job, Thank you Rick.

1/19/24 - Review - Five  ***** 5 Stars Thank you for your service.

11/2/23 - Review - My man was amazing all around. Great communication skills. Patient and thorough. I would recommend highly!

7/6/23 - Review - Rick S. was very friendly and knowledgeable, Great employee..

Sincerely William S.

5/3/23 - Review - Rick is always professional and helpful. Thank you!

4/4/23 - Review - Great Communication, thank you!!

3/29/23 - Review - Ricks the man! Thank you!!

3/5/23 - Review - Rick is an amazing, professional !!!

2/13/23 - Review - Rick was super helpful and informative.

2/8/23 - Review - Service is always great with Rick. He's always just a call away for any of my generator needs.

12/11/22 - Review - Rick was great , Came to our rescued!!

10/9/22 - Review -  Rick provides the best service I ever had on my generator..

8/23/22 - Review -  Rick's a great employee.

7/11/22 - Review - Thank you Brad. I just want you to know that Rick is a solid mechanic in an all-around good guy. He’s very patient and he gets the job done right. Whatever you’re paying him, I’m guaranteeing you it’s not enough. You have a customer for life as long as Rick is there.

5/25/22 - Review - Rick is perfect!!

5/16/22 - Review - Rick goes above and beyond for his clients. I love the fact he is a Mobile Service . He has my Honda 7000 EU Generator running like when I first bought it . Thanks Rick see you again next service.

4/21/22 - Review - Rick is very helpful, saves us every time our generator acts up. Thanks Rick !!

4/4/22 - Review - Rick is great.

3/17/22 - Review - Rick is tops in customer service. So lucky to have him to do the work.

3/1/22 - Review - By far the best company with amazing service almost 5 years and will not have any other company touch my equipment! Rick is so amazing. 

2/17/22 - Review - Always happy with Ricks work.

1/26/22 - Review - it is a pleasure to have Rick do the work.

1/26/22 - Review - great service! definitely worth having them on your side, they know what they’re doing and they do it right.

11/13/21 - Review - Rick was awesome and very quick to fix my generator on up.

10/12/21 - Review - Rick is the absolute BEST!! Thank you for your services.

9/18/21 - Review - Rick is so descriptive and explains everything thoroughly..

8/16/21 - Review - Very professional, I had never a problem again. He is clear and knows about this specific generators. Highly Recommended..

8/2/21 - Review - Best service tech I've ever had, extremely knowledgeable

7/20/21 - Review - Rick is the man, Give him a raise for quality service.

7/19/21 - Review - Good service I recommend 100%...

7/12/21 - Review - Rick was very helpful and he did a great job thank you very much.

7/12/21 - Review - Rick came by last minute before the holiday weekend and serviced my grooming vans generator. He was insanely knowledgeable and happy to answer any questions I had, of which there was plenty. He’s the best and I’m so happy to have found him to take care of future needs that we may encounter.

7/7/21 - Reviews - Rick was very helpful and he did a great job thank you very much.

11/25/20 - Reviews - Great Service. Excellent pricing. No upselling BS. Commercial office property with2 stationary generators; diesel Hino/Generac and natural gas Ford/Onan. Performed Emergency repair for Onan; tripping on overspeed. Quick and efficient. Came back and did excellent job on Annual Service for both units. We will continue using them!!!

8/31/20 - Review - Rick is very knowledgeable and efficient. Thank you for getting my generator up and going again.

6/2/20 - Review - Very good person and very good services. We recommended any time. Thanks Rick.

4/28/20 - Review - Can't say enough about Rick and Epic Power Systems.  They ticked all the boxes for excellent professional service.  Let's break it down:

- Availability: non-emergency service call within 24 hours. Awesome!
- Punctuality: exactly on time; text message heads-up when a few minutes out. Outstanding!
- Work quality: Really excellent.  Talked through the whole process, resolved the issue quickly and efficiently. Very thorough in his process.
- Cost: very fair and better than most competitors.

Rick and Epic are my go-to for my home generator from this day forward!

1/26/20 - Review - Rick Samuel stuck with me when repair parts became an issue. He possesses great integrity and I highly recommend his services.

11/17/19 - Review - I love this service! Saved my behind
Twice as a mobile grooming business. All
I can say is that Rick is so knowledgeable and the best out there. I'm so grateful. Thank you again.

10/1/19 - Review - The service technician Ric was very thorough, extremely knowledeable, and very helpful with real world practical tips and advice for my generator. I highly recommend him for future services...

9/5/19 - Review - Very knowledgeable technician ("Ric") who was helpful in diagnosing and describing issues and planning for solutions...

7/12/19 - Review - Rick was great. Very knowledgeable. Got my old generator squared away great.

6/3/19 - Review - Rick was the technician that has helped us from the estimate to the completion of our project. 
We had a non working exterior generator and Rick was able to find the problem, order the parts and help us fix our generator. 
We ordered a new generator as well and he was able to help us get the new one installed and set up! 
Rick was professional, courteous, punctual and did an exceptional job with communication. 
I will definitely be coming back for their amazing service! Thank you Rick and thank you Epic Power Systems.

5/17/19 - Review - Best service experience ever! great employee, represents company exceptionally well....

5/3/19 - Review - Friendly service!!

4/15/19 - Review - Rick was very very helpful, very knowledgeable.

3/22/19 - Review - Rick is extremely knowledgeable and a very good communicator. I would definitely work with him again!

3/22/19 - Review - Thank you for your great work.

 

2/18/19 - Review - Thank you

2/21/19 - Review -  Rick very professional pleasure to have him. Thanks...

2/9/2019  - Review -  Great Service.

1/5/2019 - Review -

Customer Service     What an amazing experience I had today with Rick he was so helpful And very patient on teaching me how to run my generator Took the time to go through it and Had all the patience in the world taking it off my 2 locks A lot of knowledge that guy has and what great customer service and people skills I would recommend this guy and this company thank you

11/30/2018 - Review - Fair price

7/21/2018 - Review - Rick was awesome.

6/30/2018 - Reviews - Rick, thank you for the information that you shared, man, I really appreciate you. If I need any generator work, you'll be the man..  Thanks...

6/21/2018 - Review - Rick your tech was amazing you have a good man there

5/30/2018 - Review - Rick was friendly, professional, and knowledgeable. Thank you for a thorough job!

5/24/2018 - Review - Excellent Job

5/17/2018 - Review - Thank You very much for your service.
Very Highly Recommended.

4/17/2018 - Review - Rick was great did a good job.

4/10/2018 - Review - Very Professional 👍👍.

1/13/2018 - Review - Wish I had found this company years ago. They are professional, prompt, courteous and know generators. And they have very reasonable rates too. Recommend them highly.

11/28/2017 - Review - Your tech,,Rick,,,was on the spot,,,,I'm a retiree of 37yrs of customer service in the field and Rick was a carbon copy of me in the field,,,,couldn't have asked for a better technician

11/25/2017 - Review - Professional service. Very knowledgeable and personable. Answered questions on preventative maintenance and recommendations. Would recommend this company to others.

11/21/2017 - Review - Rick is the man!!!
He takes his time on the job and make sure everything is working correct until the very end

11/18/2017 - Review - Rick was very nice and professional. He did a thorough job

11/8/2017 - Review - These guys are awesome! Needed our Onan gen serviced to get ready for the desert and riding season. I called to get a quote and they were able to provide a quote within the hour! Great response time and very fairly priced. Best of all, they come to you!! Rick came out to service our genny and he was super professional, friendly, and thorough. Great service all around and would definitely use Epic Power Systems again for future needs. Thanks Rick!!!

9/14/2017 - Review - Eric was very congenial, upfront, diagnosed correct, and fixed the problem in a timely window at my location for a fair price .
Recommend 5*****

7/20/2017 - Review - I called several companies to repair my generator and the only one that actually picked up there phones was Epic Power Systems. They scheduled the appointment for the following day. The service technician, Rick Samuels showed up on time, went through diagnosing the problem. He ordered the part needed and showed up again right on time, installed the part and got it working. He also went above the call of duty by cleaning the entire unit, He also explained to me how to better maintain the unit in the future. Rick was very professional and I was impressed with his service. I would recommend this company and Rick to anybody that needs their services. Thank you Rick!

5/29/2017 - Review - Rick came out three times to service and repair our standby generator. He showed up on time as arranged, worked professionally and conscientiously to get the problem fixed, and explained everything to us in great detail. Nothing was too much for him and he will be our first port of call in future. It is not always so easy to find such a reliable and experienced technician.

5/6/2017 - Review - Rick was unbelievable for us this week, saved us a few times. He worked, more than once, through the night to ensure that all of our trucks had perfectly running generators. Thank you Rick!!

4/27/2017 - Review - Rick is a true professional in his trade. He knows exactly how to diagnose through a problem and how it will affect other systems in the motor and generator. He is honest, dependable, and true to his word. It was a real pleasure to know a true professional like Rick.

4/5/2017 - Review - Rick is terrific. Trouble shot my RV Generac generator and found that there was a loose connection which got the genny up and running. He performed a complete check up of the unit including running it with a full load. So pleased that it is working and ready to get back out on the road.

3/10/2017 - Review - You have a true asset with Rick on your team. I can't tell you how hard he worked on this job. The world needs more people like him on it.
                                                                                                               Best Regards,
Duane Satterfield

3/3/2017 - Review - had your tech. rick samuels here today. rick was great he made me part of the experience and educated me on my generator and how to maintain it. rick cleaned up gen. and the surrounding area. rick is a huge asset to your team

12/21/2016 - Review - Thanks for the help with jump starting our car. That was greatly appreciated!!

12/16/2016 - Review - Thanks again bro bro.

12/9/2016 - Review - Thank you Brad, you and Rick did a great job. Really appreciate your efforts.

12/12/2016 - Review - Thank you again, you provide fast quality no hassle service and that's priceless.

9/21/2016 - Review - The service tech you sent out was amazing.

10/26/2016 - Review - My service tech was knowledgeable and prompt..

10/1/2016 - Review - Even though it took several weeks to fix Rick kept trying till he found the problem and resolved it. Phone calls and updates were made regularly.

9/27/2016 - Review - Rick (tech) was knowledgeable, efficient, very professional and personable. Welder runs perfectly now, I'm very happy with the service! Thank you

8/23/2016 - Review - My generac standby generator was having a starting up issue for two weeks, during these two weeks I was calling everywhere including GENERAC dealer to try to get servcie and getting no where, while I was googling, I found Epic power systems, and start calling to see if any luck, call was picked up, appointment was made the same day, technician came in, professionally work on the issue, track down the root cause and provide solution immediately. the responsibility is promptly, the service charge and trip charge is very reasonable. I give A++ to this company.

6/21/2016 - Review - The technician, Rick, got to my location in under an hour which was fantastic! It was 107 degrees, the hottest day of the year and the generator in our Rv stopped working. I informed him I was a 1st time Rv owner and had absolutely no idea what I was doing, and that nice man took the time, with no irritation, explained step by step what I was doing wrong and proper maintenance. Such a wonderful experience, minus the dying of a heat stroke of course lol, I would definitely recommend them to all my friends and loved ones!

6/17/2016 - Review - The field tech Rick did a great thorough job by checking all funtions of the generator while instructing me on the proper maintenance and how to store my unit for the winter. I highly recommend Epic Power Systems,LLC.

5/9/2016 - Review - You guys are awesome and you have raving fans from us.

5/9/2016 - Review - Rick did a excellent job. He was patient,thorough,friendly and informative. He got to the root of the problem and helped me a great deal in getting the issue fixed..Thanks.

1/13/2016 - Review -  Rick Samuels - the service technician was extremely knowledgeable and helpful. Devoted time to trouble shooting generator in the field and after servicing the unit off site. he delivered the unit on time as promised. Once the unit was delivered to the site and hook up to the trailer, he spent an additional 30 minutes plus testing the voltage and hertz to ensure the load and power output was steady with no fluctuations. Great job!

10/21/2015 - Review - Very helpful & professional.. Thanks Rick S

10/01/2015 - Review - LONG OVERDUE                                                                                                                                                           Can you resend to me the report? so I can give to your employer that demands they give you a raise! I ran my Burner Budi mobile generator for over an hour yesterday and it still runs Great, even after a week in the dusty Black rock Desert! I worked for General Electric for 10 years and ran my own business up till retirement and the integrity that you expressed while dealing with my generator was beyond expectation! I would use and recommend you and your company without question at any time!                                                                                                                                                     My Very Best, John Rademacher                                                                                                                          And/Or. Please as my request; send this directly to your manager at EPIC!

 

10/01/2015 • Review • Technician was friendly, helpful and knowledgeable.

9/22/2015 • Review • Quality, wait time and customer service, a great experience. My new first call. Thanks for the great service.

 

10/24/2014 • Review • I had a problem with my cummins onnan generator 12k diesel one! Fuel pump was not working. After I called them it took them 30 minutes to come to my location! the technician did inspect and found the problem! My only complaint would be they do not carry the parts with them but it isn’t a big issue since they are willing to work with you on the parts as well. He went and got the replacement for the part that was broken and changed it right away and my generator was working better than when I first got it! I have a food truck and timing is really important for me, these guys are reliable and I would recommend them to anyone.

5/12/2015 • Review I've been a customer for awhile. They are a group of highly professional and dedicated personnels who are always there to help.